Privacy Policy

1. Introduction

Panorix S.A. ("we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website panorix.world or use our services. This policy applies to all personal data we process in connection with our corporate services.

2. Data Controller Information

The data controller for your personal information is:

3. Data We Collect

The data we collect from you depends on how you interact with our website and services. We may collect and process the following categories of personal data:

3.1 Information You Provide Directly

• Contact information (name, email address, phone number, postal address)
• Company information (company name, position, business details)
• Communication preferences and enquiry details
• Information provided in forms, correspondence, or during consultations
• Professional background and business requirements

3.2 Information Collected Automatically

• Website usage data (pages visited, time spent, navigation patterns)
• Technical information (IP address, browser type, device information)
• Cookies and similar tracking technologies (see our Cookie Policy)
• Referral sources and search terms used to find our website

4. How We Use Your Information

We process your personal data for various purposes based on different legal grounds under the General Data Protection Regulation (GDPR). How we use your information depends on the specific context and purpose for which we collected it:

4.1 Service Provision

• Responding to your enquiries and providing requested information
• Delivering our corporate services and fulfilling contractual obligations
• Managing client relationships and providing ongoing support
• Processing payments and maintaining financial records

4.2 Communication and Marketing

• Sending service-related communications and updates
• Providing information about our services (with your consent)
• Responding to feedback and managing customer relationships

4.3 Legal and Compliance

• Complying with legal obligations and regulatory requirements
• Protecting our rights and interests and those of our clients
• Maintaining records as required by law

5. Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Contractual necessity: To perform our services and fulfil contractual obligations
• Legitimate interests: For business operations, client relationship management, and service improvement
• Legal obligation: To comply with applicable laws and regulatory requirements
• Consent: For marketing communications and certain optional services (where applicable)

6. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• With professional service providers who assist in delivering our services
• With regulatory authorities when required by law
• With legal advisors and auditors as necessary for business operations
• In connection with business transfers or reorganisations (with appropriate safeguards)
• To protect our rights, property, or safety, or that of our clients or others

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, and resolve disputes. Our data retention periods are determined based on:

• The nature and sensitivity of the personal data
• Legal and regulatory retention requirements
• The purposes for which we process the data
• Whether we can achieve those purposes through other means

Typically, we retain client data for seven years after the end of our business relationship, or as required by applicable laws and professional standards.

8. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

• Right of access: Request copies of your personal data
• Right to rectification: Request correction of inaccurate or incomplete data
• Right to erasure: Request deletion of your personal data in certain circumstances
• Right to restrict processing: Request limitation of how we process your data
• Right to data portability: Request transfer of your data to another organisation
• Right to object: Object to processing based on legitimate interests or for marketing purposes
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request within one month, unless the request is complex, in which case we may extend this period by up to two additional months.

9. Data Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, secure data storage, regular security assessments, and staff training on data protection principles. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

10. International Data Transfers

Your personal data is primarily processed within the European Economic Area (EEA). If we transfer your data outside the EEA, we ensure appropriate safeguards are in place, such as adequacy decisions, standard contractual clauses, or other approved transfer mechanisms under GDPR.

11. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyse website traffic, and personalise content. For detailed information about our use of cookies, including how to manage your cookie preferences, please refer to our Cookie Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "last updated" date. We encourage you to review this policy periodically to stay informed about how we protect your personal data.

13. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your personal data, please contact us:

You also have the right to lodge a complaint with the Belgian Data Protection Authority (Autorité de protection des données / Gegevensbeschermingsautoriteit) if you believe we have not handled your personal data in accordance with applicable law.